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Privacy Policy

 

The Bank of Knowledge is committed to safeguarding the privacy of our website visitors and service users. This policy outlines how we will handle your personal data.

Our Contact Details:  

Name: The Bank of Knowledge Limited

Address: The Office, North Benfleet Hall Road, Wickford, Essex, United Kingdom, SS12 9JR

Phone Number: 0203 714 8099

E-mail: letstalk@thebankofknowledge.co.uk

1. The Type Of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name and contact details)
  • Demographic information: Postcode, preferences, interests, and other details including Information you provide to us for the purpose of subscribing to our website
    services, email notifications, and/or newsletters.
  • Technological Information: IP Address (automatically collected), Web browser type and version (automatically collected), operating system (automatically collected), a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected), a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).
  • Account Information: Username, password, and preferences you set.
  • Usage Information: Information about how you use our website and services.
  • Device Information: Information about the device you use to access our website.
  • Payment Information: If you make payments, The Bank of Knowledge collect payment card information securely, plus information relating to any purchases you
    make of our goods or services.

2. How We Get The Personal Information And Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Providing Services: To deliver the services you request and manage your account.
  • Communication: To respond to your enquiries and provide customer support.

We use the information that you have given us in order to issue:

  • Improvement: To administer and improve our website and services, analyse usage patterns, improve browsing experience by personalising the website.
  • Marketing: Send you email notifications which you have specifically requested. Send you our newsletter and other marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you.
  • Legal Compliance: To comply with legal obligations and protect our rights.
2.1 Third Party Websites And Services

The Bank of Knowledge does not sell your personal information but may share your information with:

  • Service Providers: Trusted partners who assist in delivering our services.
  • Reward System Provider: Trusted partners who manage TBOK Reward Point System.
  • Legal Obligations: When required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, sale, or transfer of assets.

The Bank of Knowledge may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising, and marketing. The providers of such services have access to certain personal Data provided by Users of this Website.

Any Data used by such parties is used only to the extent required by them to perform the services that The Bank of Knowledge requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [letstalk@thebankofknowledge.co.uk]

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

3. Use of third-party processors and AI tools

A)  Third-party processors and service providers
We use a range of trusted third-party service providers to support the operation of our business. These include platforms and tools used for customer relationship management, workflow automation, reporting and analytics, database management, communication, and AI-assisted drafting or analysis.
These providers act as data processors on our behalf and only process personal data in accordance with our instructions and applicable data protection law. We have appropriate contractual safeguards in place with these providers to ensure personal data is handled securely and lawfully.
Some of these providers may process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses and UK-approved transfer mechanisms.

B) Use of AI and automated tools
We may use artificial intelligence and automated tools to support internal operations and service delivery. This includes activities such as summarising information, drafting content, categorising data, producing reports, and improving operational efficiency.
AI tools are used to assist human decision-making and are not used to make solely automated decisions that produce legal or similarly significant effects on individuals.
We apply a data minimisation approach when using AI tools. This means:
• only necessary data is used
• special category personal data is not processed
• unnecessary personal identifiers are avoided where possible
All use of AI is subject to internal governance, access controls, retention rules, and security safeguards.

C) International data transfers
Some of our service providers are located outside the UK, or process data outside the UK. Where personal data is transferred internationally, we ensure it is protected by appropriate safeguards in line with UK GDPR.
These safeguards may include the use of UK-approved Standard Contractual Clauses, international data transfer agreements, and transfer risk assessments.
You can request further information about international transfers and the safeguards we use by contacting us using the details set out in this policy.

D) Internal governance reference
We maintain internal policies and procedures covering data retention, access controls, deletion, incident response, and appropriate use of technology, including AI-enabled tools.

4. How We Store Your Personal Information

Your information is securely stored. 

We keep personal information as set out in clause 1 for the duration of a live The Bank of Knowledge membership account. We will then dispose of your information by removing data from our membership base.

Any personal Data you submit will be retained for 1 year.

Unless The Bank of Knowledge are obliged or permitted by law to do so, and subject to Section 2, your Data will not be disclosed to third parties. This includes our affiliates and/or other companies within our group.

All personal Data is stored securely in accordance with the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data security is of great importance to The Bank of Knowledge and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website. We employ security measures to protect your data from unauthorised access, disclosure, or alteration. However, no method is 100% secure.

Any or all the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website.

Specifically, Data may be used by us for the following reasons:

  • internal record keeping
  • improvement of our products/services.
  • transmission by email of promotional materials that may be of interest to you.
  • contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

5. Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us at letstalk@thebankofknowledge.co.uk if you wish to make a request.

6. Cookies

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies following the terms of our Cookie Policy

7. Updates

This privacy policy may be updated from time to time. The latest version will be published on this page.

8. How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: The Bank of Knowledge Limited, Registered Address: The Office, North Benfleet Hall Road, Wickford, Essex, United Kingdom, SS12 9JR for data protection queries.

We request that you contact The Bank of Knowledge in the first instance to provide us the opportunity to respond to your concerns, however, if you are dissatisfied you can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s Address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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